FAQs

Do I need to have a registered account to place an order online?

How do I open an account?

I have a query regarding my account, who do I speak to?

Do you produce a catalogue or brochure?

Can I buy a Missagi Gift Card or Voucher?

Can I buy items by mail order?

How do I make a purchase?

I have forgotten my password, what should I do?

Is it safe to shop at Missagi?

Is it safe to pay by Credit/Debit Card?

When will my credit/debit card or PayPal account be charged?

Which Payment Methods does Missagi accept?

How do I know if you have received my order?

Can I make changes to my order?

What happens if an item on my order is not available?

Can I cancel my order before it is dispatched?

Can I complete my order by telephone?

Why can't I log in to my Missagi account?

My order still says processing

My money has left my account but I have not received an order confirmation, is there a problem?

Where do I enter my promo code?

Can I buy a Missagi Gift Card or Voucher?

My Missagi discount code is not working, why?

I have forgotten to include my voucher code on my order. Can it be applied now?

Can you add me to your email list?

Can you delete me from your email list?

I am interested in a particular items measurements or style.

Do you sell the product I am looking for?

The item I am looking for is out of stock. Will it come back in?

How can I find out what measurements Missagi sizes are?

How do I know that I am buying the right size?

I've changed my mind about the size or colour of an item I have ordered

How will I know what the care instructions are on my items?

I have seen a Missagi product elsewhere for a different price, which is correct?

I have a complaint. Who should I speak to?

I have positive feedback. Who should I speak to?

I have an item missing from my order or I have received the wrong item

I have received a faulty item

I think the website is having technical problems. What do I do?

Has my order been shipped out yet?

Does Missagi ship to multiple addresses?

I've made a mistake with my billing or delivery details

What packaging will my parcel be shipped in?

Do I need to sign for my order?

Can I add delivery instructions to my parcel such as a safe place or nominated neighbour?

Can you deliver to PO Boxes?

When will my order be delivered?

What happens if I am not in to receive my parcel?

I have not been left a calling card, what should I do?

Can I pick up my order from your warehouse?

How do I open an account?

I have a query regarding my account, who do I speak to?

Do you produce a catalogue or brochure?

Can I buy items by mail order?

How do I make a purchase?

I have forgotten my password, what should I do?

How do I know if you have received my order?

Can I make changes to my order?

What happens if an item on my order is not available?